Privacy policy

Introduction

This Privacy Policy describes how Doc N Chef and its affiliates (collectively referred to as "Doc N Chef," "we," "our," or "us") collect, use, share, protect, or otherwise process your personal data through our website www.docnchef.com (hereinafter referred to as "Platform"). Certain sections of the Platform can be browsed without registering. We do not offer any products or services under this Platform outside of Doc N Chef, and your personal data will primarily be stored and processed in Doc N Chef.

By visiting this Platform, providing your information, or availing any product or service offered on the Platform, you expressly agree to be bound by the terms of this Privacy Policy, the Terms of Use, and the applicable service or product terms and conditions, and you agree to be governed by the laws of Doc N Chef, including but not limited to data protection and privacy laws. If you do not agree, please do not use or access our Platform.

 

 

1. Collection of Personal Data

We collect your personal data when you use our Platform, services, or otherwise interact with us during the course of our relationship. Information collected may include, but is not limited to:

  • Name

  • Date of birth

  • Address

  • Telephone/mobile number

  • Email ID

  • Proof of identity or address

Sensitive personal data, such as bank account details, credit or debit card information, or biometric data (e.g., facial features or physiological data), may be collected with your consent, in accordance with applicable laws. You may choose not to provide certain information by avoiding specific services or features on the Platform.

We may track your behavior, preferences, and other information that you provide on the Platform. This information is compiled and analyzed on an aggregated basis. We also collect information related to your transactions on the Platform and third-party business partner platforms. When a third-party business partner collects your personal data directly, you are governed by their privacy policies. We encourage you to read those policies before disclosing any information.

If you receive suspicious communications requesting sensitive personal data under Doc N Chef’s name (such as debit/credit card PINs or online banking passwords), do not provide such information. If you have already disclosed such information, report it immediately to the appropriate law enforcement agency.

 

 

2. Usage of Personal Data

We use your personal data to provide the services you request. If we use your data for marketing purposes, we will provide an option to opt out of such communications. Your personal data may be used for the following purposes:

  • Assisting sellers and business partners in handling and fulfilling orders

  • Enhancing customer experience

  • Resolving disputes and troubleshooting problems

  • Informing you about online and offline offers, products, services, and updates

  • Customizing your experience on the Platform

  • Detecting and protecting against fraud and other criminal activities

  • Enforcing our terms and conditions

  • Conducting marketing research, analysis, and surveys

  • Any other purposes described at the time of data collection

Please note that your access to certain products or services may be affected if you do not grant the necessary permissions.


 

 


3. Sharing of Personal Data

We may share your personal data internally within our group entities, corporate affiliates, and with third parties such as sellers, business partners, and service providers (including logistics partners, payment gateways, and reward programs). These disclosures may be required to:

  • Provide access to our services and products

  • Comply with legal obligations

  • Facilitate marketing and advertising activities

  • Prevent, detect, mitigate, and investigate fraudulent or illegal activities

We may disclose personal and sensitive personal data to government authorities or law enforcement agencies if required by law or in the good faith belief that such disclosure is necessary to comply with legal processes, protect our rights or the rights of others, or safeguard the public.

 

 

4. Security Precautions

We implement reasonable measures to protect your personal data from unauthorized access or misuse. However, no internet transmission method is entirely secure, so we cannot guarantee complete security. You are responsible for maintaining the confidentiality of your account credentials.

 

 

5. Data Deletion and Retention

You may delete your account through the Platform’s settings or contact us directly for assistance. However, account deletion may be delayed if there are pending claims or services. Once deleted, you will lose access to your account.

Personal data is retained only as necessary for service provision or legal compliance. In certain cases, we may retain anonymized data for research purposes.

 

 


6. Your Rights

You have the right to:

  • Access and update your personal data

  • Request data deletion where legally permitted

  • Withdraw consent for data processing

 

 

7. Consent

By using the Platform or providing information, you consent to collection, use, storage, and processing of your data per this policy. If you provide others' personal data, you represent that you have obtained their consent.

You may withdraw consent by contacting our Grievance Officer, though this may affect your access to certain services.

 

 

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Significant changes will be communicated on the Platform, and continued use signifies acceptance of these changes.

 

 

9. Grievance Officer

For privacy-related concerns, please contact:

Name: Veni Peter
Designation: Co-Founder
Company: Doc N Chef
Address: 58/1, 5th Cross, Lotus Layout, Yelenahalli, Begur Main Road, Benguluru, Bengaluru, KA (29) 560068, IN
Phone: 7356555036 (Available Monday to Friday, [11:00 AM - 6:00 PM]