Refund policy

Refund and Cancellation Policy

This refund and cancellation policy outlines how you can cancel or seek a refund for a product or service purchased through our platform.

 

 

1. General Cancellation Policy

Cancellations will only be considered if the request is made within 4 hours of placing the order. However, cancellation requests may not be entertained if:

  • The order has been communicated to the seller or merchant, and they have initiated the shipping process.

  • The product is already out for delivery.

In such cases, you may reject the product at your doorstep.

 

 

2. Exclusions for Cancellations

Certain products, such as perishable items (e.g., flowers, food), cannot be canceled after order placement. However, a refund or replacement may be possible if the delivered product's quality is unsatisfactory.

 

 

3. Reporting Damaged or Defective Items

If you receive damaged or defective items, report this to our customer service team immediately. The request will be reviewed once the seller or merchant assesses the issue. Any such complaints must be raised within 5 calendar days of receiving the product.

 

 

4. Product Not as Expected

If the product you receive does not match the site description or fails to meet your expectations, you must notify our customer service team within 5 calendar days of receipt. After reviewing your complaint, an appropriate decision will be made.

 

 

5. Manufacturer Warranty Claims

For products with a manufacturer’s warranty, direct any issues to the manufacturer.

 

 

6. Refund Processing Time

If a refund is approved by Doc N Chef, it will take 7-14 working days to process. The refund will be sent directly to the provided bank account.

 

 

Return Policy

We offer refunds or exchanges within 5 calendar days from the date of purchase. After this period, returns, exchanges, or refunds may not be offered.

 

 

Eligibility for Returns or Exchanges

To be eligible for a return or exchange:

  • The item must be unused and in the same condition as when received.

  • The item must be in its original packaging.

  • Sale items may not be eligible for return or exchange.

  • Only defective or damaged items may be replaced based on exchange requests.

Certain products or categories may be exempt from returns or refunds, and these will be identified to you at the time of purchase.

For accepted return or exchange requests:

  • Once the returned product is received and inspected, you will receive an email notification.

  • If approved after the quality check, your return or exchange will be processed per our policies.

 

 

We hope this clarifies our policies and enhances your shopping experience with Doc N Chef!

For additional queries please reach out to docnchef.business@gmail.com